Last Updated: 02-02-2022

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase or create an account on (referred to as the “Website”).


The Website uses a “cookie” file that is transferred to your computer’s hard drive, which can identify details of your IP address, operating system (e.g. Microsoft Windows, Mac O/S, Linux), browser (e.g. Internet Explorer, Chrome, Safari, Firefox, plus the version of the Browser), locale (to determine which country you are accessing the Website from), and other user information (e.g. your username or email address).

The Flame Pot may use the information generated by cookies to:

(a) track traffic patterns to and from the Website;
(b) ensure any advertising is being shown to the most appropriate person; and
(c) enable you to enter the Website and use certain services and to visit registered user-only areas of the Website.

You can choose to refuse cookies by turning them off in your browser and/or deleting them from your hard drive. You do not need to have cookies turned on to use the Website but you will need them to log on to the Website and to access personalized or secure content on the Website. Some web pages may not function properly if the cookies are turned off.

How do I disable cookies?

If you want to disable cookies, you need to change your website browser settings to delete or reject them. Depending on the web browser used, further details on how to disable cookies for the most popular browsers are set out below:

Microsoft Internet Explorer or Edge:

  1. Choose the menu “tools” then “Internet Options”
  2. Click on the “privacy” tab
  3. Select the setting the appropriate setting

For Google Chrome:

  1. Choose Settings> Advanced
  2. Under “Privacy and security,” click “Content settings”.
  3. Click “Cookies”

For Safari:

  1. Choose Preferences > Privacy
  2. Click on “Remove all Website Data”

For Mozilla Firefox:

  1. Choose the menu “tools” then “Options”
  2. Click on the icon “privacy”
  3. Find the menu “cookie” and select the relevant options

What happens if I disable cookies?

This depends on which cookies you disable, but in general, this will restrict your use of the Website and/or delay or affect the way in which it operates. If you only disable third party cookies, you will not be prevented from making purchases on our Website. If you disable all cookies, you will be unable to complete a transaction on our Website. Finally, you can also delete any cookies that have been installed in the cookie folder of your browser.

The Cookies We Set

The Flame Pot uses several types of cookies, and each performs different functions.

  • Account related cookies. If you create an account with us, then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out.
  • Login related cookies. We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are removed or cleared when you log out. Accessing the transactional pages will require you to log in again.
  • Order processing related cookies. This Website offers payment facilities, and some cookies are essential to ensure that your transaction is remembered between pages so that we can process them correctly.

Third Party Cookies

In some cases, The Flame Pot also uses cookies provided by trusted third parties.

  • This Website uses Google Analytics to help us understand how you use the Website and ways that we can improve your experience. These cookies may track transactions and connections such as how long you spend on the Website and the pages that you visit so we can continue to produce engaging content.
  • Service provider cookies allow our affiliate partners or third party services to provide any installments or bonus that they may offer you for making a purchase or transaction.
  • We also use social media buttons and/or plugins on this Website that allow you to connect with your social network in various ways. For these to work, Facebook, Instagram, and Twitter will set cookies through our Website which may be used to enhance your profile on their site, share or contribute content to their site. Each site holds for various purposes outlined in their respective privacy policies.

Social Media Features and Widgets

Our Website may include Social Media Features, such as the Facebook and Instagram buttons. These features may collect your IP address, which page you are visiting on our Website, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are hosted by third parties and your interactions with these features are governed by the privacy policy of the company providing it.

Information Sharing and Disclosure to Third Parties

Non-Personal Information

Non-Personal Information does not identify who you are, we may share or disclose such information without restriction. For example, we may share or disclose non-personal information with our affiliates, partners, suppliers, employees and agents, other businesses, and the government.

Personal Information

The Flame Pot may share or disclose your Personal information:

  • To affiliated companies or other trusted businesses or persons who work on behalf of or with, The Flame Pot may use third party service providers to host the Website or perform other Website functions, to help The Flame Pot administer our business, or to communicate with you about offers or other information relevant to your relationship with The Flame Pot. For example, we may provide your payment and financial information to third party service providers to process your payments and complete your transactions. All such third parties are subject to confidentiality obligations and are contractually obligated to maintain adequate security measures to protect your information;
  • In response to subpoenas, to law enforcement or government officials for any reason, court orders, regulatory requests, or legal process, or to establish or exercise our legal rights or defend against legal claims;
  • If The Flame Pot believes it is necessary or appropriate to share information in order to investigate, prevent, or take action regarding suspected illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law;
  • To enforce or apply this Privacy Policy, the Terms and Conditions, or other contracts with you or with third parties, including for billing and collection purposes;
  • With a potential acquirer or buyer, if The Flame Pot becomes involved in a merger, acquisition, divestiture, restructuring, reorganization, dissolution, or any form of sale of some or all of its assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding;
  • To fulfill the purpose for which you provide it;
  • As otherwise may be disclosed at the point of collection; and
  • For any other purpose with your consent.

The Flame Pot will not share or disclose your Personal Information except in accordance with this Privacy Policy without providing you with notice.

Data security

  • We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
  • We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Transaction Information

  • When Customer uses The Flame Pot to purchase goods or services, the Customer has to provide information related to each transaction, including the transaction amount and a brief description of the purchase. The Flame Pot retains this information for each of Customer’s transactions through The Flame Pot.
  • The Flame Pot also collects the Internet address (IP address) of the computer or device Customer uses to access Customer’s The Flame Pot account, in order to help detect possible instances of unauthorized transactions.

Customer Service Correspondence

  • If you send us correspondence, including e-mails, we retain such information in the records of your account. We will also retain customer service correspondence and other correspondence from The Flame Pot to you. 
  • We retain these records in order to measure and improve our customer service, and to investigate potential fraud and violations of our User Agreement. We may, over time, delete these records if permitted by law.

Questionnaires, Surveys and Profile Data

  • From time to time, The Flame Pot offers optional questionnaires and surveys to our Customers for such purposes as collecting demographic information or assessing Customers’ interests and needs. 
  • The use of the information collected will be explained in detail in the survey itself. If The Flame Pot collects personally identifiable information from our Customers in these questionnaires and surveys, the Customers will be given notice of how the information will be used prior to their participation in the survey or questionnaire.


  • This Website may collect, use, and share Customer location data in order to provide location-based services.
  • Most browsers and devices provide tools to opt-out of this feature by default. If explicit authorization has been provided, the User’s location data may be tracked by this Website.

Web Beacons

Our Website may contain “beacons” or “pixels” from third party service providers to help compile aggregated statistics on how Website  is used by our user base as a whole, as well as to gauge the effectiveness of our Customer communications and marketing campaigns.

The Rights of Customers

Customers may exercise certain rights regarding their data processed by the Company.

In particular, Customers have the right to do the following:

  • Withdraw their consent at any time. Customers have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
  • Object to processing of their data. Customers have the right to object to the processing of their data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
  • Access their data. Customers have the right to learn if data is being processed by the Company, obtain disclosure regarding certain aspects of the processing and obtain a copy of the data undergoing processing.
  • Verify and seek rectification. Customers have the right to verify the accuracy of their data and ask for it to be updated or corrected.
  • Restrict the processing of their data. Customers have the right, under certain circumstances, to restrict the processing of their data. In this case, the Company will not process their data for any purpose other than storing it.
  • Have their Personal Data deleted or otherwise removed. Customers have the right, under certain circumstances, to obtain the erasure of their data from the Company.
  • Receive their data and have it transferred to another controller. Customers have the right to receive their data in a structured, commonly used, and machine-readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the data is processed by automated means and that the processing is based on the Customer’s consent, on a contract which the Customer is part of, or on pre-contractual obligations thereof.
  • Lodge a complaint. Customers have the right to bring a claim before their competent data protection authority

Details about the right to object to processing

  • Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Company or for the purposes of the legitimate interests pursued by the Company, Customers may object to such processing by providing a ground related to their particular situation to justify the objection.
  • Customers must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn whether the Company is processing Personal Data for direct marketing purposes, Customers may refer to the relevant sections of this document.

How to exercise these rights

Any requests to exercise Customer rights can be directed to the Company through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Company as early as possible and always within one month.


The Website is not intended for individuals under the age of 13 without the consent of the child’s parent or guardian. If you’re under 18, you may use the Website only with the involvement of a parent or guardian.

Changes to This Privacy Policy

The Flame Pot reserves the right to modify this Privacy Policy at any time and without prior notice. All changes to this Privacy Policy will be effective immediately upon being posted to the Website. We will notify you of any material changes to this Privacy Policy by conspicuously posting the changes on the Website. Each version of our Privacy Policy will be prominently marked with the date it was last updated. By continuing to use the Website after we change the terms of this Privacy Policy, you consent to those changes. It is your responsibility to periodically check the Website and this Privacy Policy for changes.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at or by mail using the details provided below:

[Re: Privacy Compliance] 
Exaira Global (M) Sdn Bhd
Lot 2-01, Aras 2, Plaza Seremban Utara,
Jalan Tun Dr Ismail, 70200 Seremban,
Negeri Sembilan, Malaysia