Customer service

Shipping & Delivery

How long do deliveries take?
For deliveries within Peninsular Malaysia, it will take 1-3 working days. If you’re located in Sabah & Sarawak, the estimated delivery time is 5-7 working days. Selected orders placed before 12 P.M. on business days will be shipped on the same day and this is only valid for ready stock items.

How long do pre-order or backorder items take to arrive?
Pre-order items would normally take around 2-3 months to arrive in Malaysia. On certain occasion, it could take more than 3 months to arrive, depending on the situations of the vessels or situations at the port.

Will I receive a confirmation of my order? How can I check its status?
We will send you an email as soon as your order has been shipped which will include the information to track your order.

Can I ship items to multiple addresses?
To deliver items to multiple addresses, simply place a separate order for each shipment. We can’t divide the same order into multiple deliveries.

Can I ship an order to Singapore or Brunei or other foreign countries?
At the moment, The Flame Pot orders are exclusively for order deliveries within Malaysia only. For international orders, kindly contact our customer service for the arrangement.

In-Store Pickup

Get your items faster with our free in-store pickup. Select “In-store Pickup” option at checkout when making a purchase online. We will send an email with the details when your order is ready for pickup.

Show your order confirmation during pickup. We will hold your order for 5 business days. If there’s no show after this period, the order will be considered as abandoned and we will issue a refund with a 10% order cancellation fee.